Ariv.ai
  • Ariv helpdesk - Welcome
  • Ariv - Create, Curate and Circulate Team Knowledge
    • Getting Started Guide
      • Ariv for Microsoft Teams
      • Ariv for Slack
    • Problems with Installation?
      • Installing in Slack
      • Installing in Microsoft Teams
  • How to guide
    • New to Ariv?
      • Ariv Commands for Slack
        • Commands for everyone
        • Reserved Commands
        • 🚧Settings
          • in Slack
        • ✅got a question
        • 📖Add, Show or Remove
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        • 🧭Dashboard
        • 🆘Help
      • Setting up Ariv for Teams
        • For Owners & Admins
        • For all Team Members
    • Using Ariv inside Teams
    • Using Ariv inside Slack
  • FAQs
    • Users frequently ask...
    • General Questions - Slack Users
  • Resources
    • Coming Soon
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On this page
  • How many Karma points to award
  • Adding FAQs and bootstrapping knowledge to Ariv?

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  1. How to guide
  2. New to Ariv?
  3. Setting up Ariv for Teams

For Owners & Admins

These settings affect the entire team, and they will only be visible to Team owners and admins. Any changes made here will affect the whole team.

PreviousSetting up Ariv for TeamsNextFor all Team Members

Last updated 4 years ago

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How many Karma points to award

Don't forget to setup the Karma points for your team. As a default Ariv will award 1 karma point to the team member whose contribution earned a positive feedback for an answer provided by Ariv to someone's question. Ariv will also award a point to the person who provides feedback for Ariv's answers, positive or negative. You can choose how many points to award for each of those activities for your team.

Either invoke the Karma points command from the command line, or from on the Ariv Dashboard. Note that the Karma points setting will only be available to Team Owners and Admins, other team members will not be able to see this setting in their dashboards.

Adding FAQs and bootstrapping knowledge to Ariv?

Ariv gets better with every interaction, so at the start it may not have enough knowledge to be very useful to your team. You can upload question answer pairs for commonly asked questions or some universal FAQ's that you want Ariv to be able to serve up if someone asks a question. When a user asks a question that has a response available in this uploaded FAQ, Ariv will use this as the ground truth and respond only with the quoted response. Here is a sample for the correct upload format.

FAQ CSV file
Use the chat box to set karma points
Or just goto the Config (Setup) tab to alter the karma setup for your team.
Upload FAQ file, jump start Ariv's knowledge within your team.